Vol. 6 No. 1 (2021): Journal of New Librarianship
Columns

Video Chat at the Front Desk: Providing In-Person Help from a Distance

William Helman
Towson University
Sara Arnold-Garza
Towson University
Hannah Krauss
Towson University
Jennifer Wodarczyk
Towson University
Published June 13, 2021
Keywords
  • kiosk,
  • telepresence,
  • contactless reference
How to Cite
Helman, W., Arnold-Garza, S., Krauss, H., & Wodarczyk, J. (2021). Video Chat at the Front Desk: Providing In-Person Help from a Distance. Journal of New Librarianship, 6(1), 49-58. https://doi.org/10.21173/newlibs/10/6

Abstract

This column describes an approach to helping patrons in the physical library through a telepresence service, while maintaining a safe environment during the COVID-19 pandemic. This video chat service was achieved using the WebEx meeting platform and an iPad, which was later upgraded to a Cisco WebEx DX80 display.