Vol. 6 No. 1 (2021): Journal of New Librarianship
Columns

Video Chat at the Front Desk: Providing In-Person Help from a Distance

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William Helman
Towson University
Sara Arnold-Garza
Towson University
Hannah Krauss
Towson University
Jennifer Wodarczyk
Towson University
DOI: https://doi.org/10.33011/newlibs/10/6

Published 2021-06-13

Keywords

  • kiosk,
  • telepresence,
  • contactless reference

How to Cite

Helman, W., Arnold-Garza, S., Krauss, H., & Wodarczyk, J. (2021). Video Chat at the Front Desk: Providing In-Person Help from a Distance. Journal of New Librarianship, 6(1), 49–58. https://doi.org/10.33011/newlibs/10/6

Abstract

This column describes an approach to helping patrons in the physical library through a telepresence service, while maintaining a safe environment during the COVID-19 pandemic. This video chat service was achieved using the WebEx meeting platform and an iPad, which was later upgraded to a Cisco WebEx DX80 display.

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