Listening, Learning, Accommodating: A Critical Look at Inclusive Research Help

Abstract

Research consultations continue to be a valuable means of connecting with users and supporting their research needs. As we’ve received an increasing number of research consultations where one or more accommodations have been requested, the Kennesaw State University Libraries have been exploring ways to provide accommodations in research consultations. Since there is a lack of research on this specific facet of research consultations, this literature review focuses on the related topics of assistive technology in libraries, accommodations in library services and spaces, and library anxiety to show how these topics relate to providing accommodations in research consultations. The objective of this literature review is to show what research there is related to the topic of accommodations in research consultations, and to start a larger conversation around this topic.